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My Gazprom Energy provides you with an interactive service which is designed to enable you to access and manage your account(s) with us ("Service").
In these Terms and Conditions (“My Gazprom Energy Terms”), "you" are the customer (or an authorised representative of the customer) who has registered for the Service and "we" are Gazprom Marketing & Trading Retail Limited trading as Gazprom Energy.
My Gazprom Energy Terms (as amended from time to time) govern your use of the Service and are binding on you. They should be read in conjunction with the Terms of Use of our Website www.gazprom-energy.co.uk.
If there is any conflict or ambiguity between these My Gazprom Energy Terms and your supply agreement, these My Gazprom Energy Terms shall take precedence.
By accessing or using the Service you acknowledge and confirm that you are duly authorised to:
We reserve the right to amend these My Gazprom Energy Terms. We may modify, update or withdraw the Service at any time.
We will try to ensure that the Service is available 24 hours a day. However, we will not be responsible to you if, for any reason, the Service or any of its functions is unavailable at any time or for any period.
We reserve the right to withdraw or amend access to the Service without notice at any time. If we withdraw or amend your access to the Service, we are under no obligation to unblock or reactivate your account.
Your access to the Service will end forty – five (45) days after your supply ends.
You must treat any username, password and any other account security information that we send you as confidential and you must not disclose it to any third party unless you are authorised to do so by us. You are responsible for all uses of your username and password whether or not authorised by you.
You must take reasonable security precautions to keep any username, password and any other account security information secure.
Reasonable security precautions can include steps such as:
If you think that somebody else knows your username or password you can change your password by visiting and using the forgotten password option.
Your account is personal to you and you may not share your account with any other person at any time.
If you do not comply with these My Gazprom Energy Terms, and we incur any costs, loss, claims, expenses and other liabilities which result from your non-compliance, you agree to reimburse us for such costs, loss, claims, expenses and other liabilities. This is in addition to any other specific remedies we have in these My Gazprom Energy Terms or under the law generally
We will have no liability arising from:
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Nothing in these My Gazprom Energy Terms will exclude or limit our legal responsibility for death or personal injury caused by our negligence or for fraud. We will not be legally responsible to you for any event or circumstance beyond our reasonable control.
We will not be responsible for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, or for any loss or damage to any data or other proprietary material due to your use of the Service or to your downloading of any software or data from the Service.
You must not misuse the Service by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Service, the server on which the Service is stored or any server, computer or database connected to the Service.
You agree not to (a) access or use the Service in any manner that could damage, disable, overburden, or impair the Service and (b) use any robot, spider, or other automated means to access the Service.
You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the systems or networks connected to the Service.
For information on the cookies used by the Service, please see Cookie Policy
Unless otherwise specified, when you access the Service you will be solely responsible for ensuring that in doing so you comply with any local laws that may apply in the location that you are accessing the site from. We can transfer all or any of our rights and legal responsibilities under these My Gazprom Energy Terms without your permission. Your rights and duties under these My Gazprom Energy Terms apply only to you and cannot be transferred to any other person without our written permission.
The My Gazprom Energy Terms, are governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English courts.
If we don’t enforce any part of these My Gazprom Energy Terms at any time, this will not stop us from doing so in the future.
If any term of these My Gazprom Energy Terms is found not to be valid or cannot be enforced in full or in part, the rest of the My Gazprom Energy Terms will continue to apply as normal.
If you have any questions about these My Gazprom Energy Terms please contact us at marketing@gazprom-energy.com
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